Refund policy

Refund Policy

Last updated: September 21, 2026

At TRAIL TIMBER LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational guides designed to help beginner hikers prepare for day hikes, pack appropriately, understand basic trail navigation, evaluate route difficulty, and make more informed decisions about weather, pace, timing, and when to turn back.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

1. Company Information

TRAIL TIMBER LLC
EIN: 98-1973289
8206 Louisiana Blvd NE Ste A 9356
Albuquerque, NM 87113
United States

Email: contact@trailtimberbeginner.com
Phone: +1 (505) 624-8101
Website: trailtimberbeginner.com

2. Products Covered

This Refund Policy applies to all digital products sold through trailtimberbeginner.com, including:

Beginner hiking guides
Day-hike planning guides
Hiking packing guides
Trail-navigation guides
Route-selection guides
Weather and pacing guides
Downloadable PDF ebooks
Checklists and reference materials
Digital collections and bundles
Related educational outdoor content

All products currently offered through our website are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a different digital product from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive your digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected physical equipment, personalized route planning, guided hikes, or other services not included in the product description.
You do not personally like the writing style, illustrations, examples, format, or recommendations.
A suggested planning method does not produce the exact experience you expected.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@trailtimberbeginner.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once TRAIL TIMBER LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Hiking and Outdoor Safety Disclaimer

Our guides provide general educational information for beginner hikers.

Hiking and outdoor activities involve inherent risks, including:

Falls
Slippery or uneven terrain
Weather changes
Heat or cold
Dehydration
Navigation errors
Wildlife
Traffic or road crossings
Limited phone coverage
Delayed access to emergency assistance

Customers remain responsible for assessing whether a particular route, activity, or condition is appropriate for them.

16. Trail Conditions and Weather

Trail and weather conditions can change rapidly.

Customers should check current information before beginning any hike, including where appropriate:

Weather forecasts
Official trail notices
Closures
Local warnings
Access restrictions
Fire conditions
Seasonal hazards

Our digital guides cannot provide real-time trail or weather information.

17. Navigation

Any navigation information contained in our guides is general educational material.

Customers should not rely on a single source of navigation information.

Where appropriate, hikers should use current maps, official trail information, suitable navigation tools, and their own judgment.

18. Personal Ability and Route Selection

Customers remain responsible for considering their:

Fitness level
Hiking experience
Health
Mobility
Available daylight
Route distance
Elevation gain
Terrain
Weather conditions

A route that is manageable for one person may not be suitable for another.

19. Equipment

Our guides may discuss general hiking equipment such as:

Clothing layers
Footwear
Water
Food
Navigation tools
Phone power
Basic safety items

TRAIL TIMBER LLC does not manufacture or control third-party equipment and cannot guarantee its availability, quality, suitability, or performance.

20. No Guarantee of Results or Safety

Purchasing or using our guides does not guarantee:

A safe hike.
Successful completion of a route.
Accurate real-time trail conditions.
Suitable weather.
Prevention of injury.
Prevention of navigation errors.
Any particular outdoor experience.

Individual conditions and circumstances vary.

21. Fraud and Abuse

TRAIL TIMBER LLC may refuse a refund request where there is reasonable evidence of fraud, false information, intentional abuse of this Policy, repeated misuse of refund requests, unauthorized redistribution, or attempts to obtain digital products without legitimate payment.

Each request will be evaluated individually and subject to applicable law.